Terms of service

Definitions:

'We', 'Us' - 'Knodos UK' which is a trading style of Sigma Advantage Limited, a Private Limited Company registered in the United Kingdom

Knodos is a UK and US registered trademark, owned by Tiger & Stones LLC., a Limited Liability Company registered in the United States, and licensed for use by Sigma Advantage Limited.

Where it is mentioned or referred to on this wesite; 'Knodos' as an entity, is to be taken as 'Knodos UK', as described above.

'You', 'Your' - The buyer in the buyer-seller contract to which the policy below applies. 'Your' relating to 'you'.

'CCR' - Consumer Contracts Regulations

'CRA' - Consumer Rights Act 2015'

I. General

According to The Consumer Rights Act 2015 (and Directive 2011/83/EU for EU based customers), you 'the consumer' are entitled to a refund, replacement or repair as adequate if the item is deemed to be faulty at the point of sale or not as described.

II. a. Cancellation and cooling off period

In addition, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (and Directive 2011/83/EU for EU based customers) affords additional rights to the consumer for distance selling which allows for 14 days from delivery of the item for cancellation for any reason, this is called the 'cooling off period'. 

If you change your mind and wish to cancel your order, you - the customer / consumer - will be required to pay return carriage costs in full. 

For UK based customers, this would be a return to one of our UK-based fulfilment centres.

For EU based customers, this would be a return to our warehouse in Germany.

III. Damage during transit

What happens if my equipment is delivered damaged?

We require sufficient evidence of the damage incurred during shipment. Please email sufficient evidence together with your name to PLACEHOLDER EMAIL

We define 'sufficient evidence' as:

  • Written note from the courier of the damage; or
  • Photographic evidence of the outer packaging with shipping label clearly in view; and
  • Photographic/video evidence of the damage in question, cosmetic or otherwise 

IV. Return

You may now use the following link to request a return:

PLACEHOLDER LINK

On acceptance of a return, a RMA (Return Merchandise Authorisation) number will be dispensed to you for the shipment to be returned. Please use a suitable returns courier such as a tracked service to send the item back to us at the return address found on the shipping label. The RMA number will be instructed to be placed inside the parcel with the returned product. For example, you can write this number on a spare piece of paper, or print the returns email. The RMA number will speed up the returns process, but is not necessary for a claim. If a return is accepted with your own method of postage, please ensure this is disclosed to us otherwise the returned item cannot be tagged to your account.

We hold the right to deduct a portion of the sale amount if the product is returned to us in an 'unsaleable condition'. 

We define 'unsaleable condition' as follows

  • Missing items, for example instructions, warranty cards, tie wraps for cables, protective sticker removal.
  • Cosmetic damage to the item
  • Functional damage to the item

The Consumer Contracts Regulations stipulate that the retailer is afforded these rights in situations where the buyer has used the item beyond the degree it would reasonably be used in a physical retail store. 

It is the responsibility of the return sender to protect the item with adequate packaging to avoid damage during transit.

V. Refund confirmation timeline

Cancellation - Within 1 working day

Return - Within 2 working days on successful delivery of return

Item not delivered - 14 working days after last estimated delivery date - according to the carrier's specific estimated delivery date.

The actual refund credit, will be subject to credit processing timelines.

VI. Responsibility for return postage

The seller 'Knodos' will be responsible for the expense of a return postage label in all circumstances except where the following apply:

Either:

  • You cancelled an order after dispatch because you changed your mind
  • You cancelled an order after dispatch because you accidentally purchased the item
  • You want to return an item because you did not like the item; for example where you have not opened the item and want to return it

  • Any other reason that falls under the exercise of the 'Cooling off Period' as defined within The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for UK customers, and Directive 2011/83/EU for EU based customers

In the above cases where an item is returned, we recommend sending via a Tracked and Insured service. The liability of return carriage in the case of loss or damage is not the responsibility of Knodos UK.

VII. Pre-ordering

We will define 'Pre-order' very clearly by visual description of the 'buy-button' being labelled as 'Pre-order'. The item description will also clearly annotate the intention of the sale being a 'Pre-order'. Ordering an item with this label puts you in a 'pre-order period'.

The terms of the pre-order will be clearly written on the product description page with an estimated shipping date. This shipping date is not binding however is a reasonable best estimate and is subject to our risk exposure to the supply chain which includes, but is not limited to; import inspection, product inspection, courier delay and loss of product in transit.

We define the 'Pre-order' period as the time bracket starting at payment for the product and ending on our actual dispatch date. Since our actual dispatch date is dynamic, you will be in the 'pre-order' period until the product is dispatched from our fulfilment centre and a confirmation email sent.

Your rights during the 'pre-order' period.

  • You are entitled to free cancellation complete with full refund at any point during the pre-order period.

The cessation of the 'pre-order' period will be clearly communicated either by implication with a dispatch email, or by direct communication clearly stating your pre-order has been dispatched.

VIII. Seconds/Refurbished/Used Items:

Nothing shall preclude a customer from their consumer rights under the 2015 Consumer Rights Act (CRA) and Consumer Contracts Regulations (CCR), or Directive 2011/83/EU for EU customers.

All rights asserted for a new item are afforded to used items, except the condition will be clearly marked prior to purchase, and a return of a 'used, refurbished or seconds' item is to be returned in the condition it was received in.

All flaws, defects, missing accessories from new and cosmetic blemishes will be declared on the listing both as a description or by photograph to highlight the flaw.

For example: "Single Scratch to Body", "Small dent on Body or Arm", "Minor scuffs to packaging" or "Instructions missing".

Returning an item after the cooling off period for reasons entirely due to the disclosed flaws are rejected.

Warranty is not always offered on seconds/used goods, whether or not the item in question is subject to a warranty package, is also disclosed on the listing. If warranty is not mentioned, it can be assumed that no additional warranty is offered.